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We deliver the products from Monday to Friday from 9am to 6pm. We do not ship on certain holidays. To receive the order is necessary to ensure that someone is at the address. A delivery is deemed to be made or a product is deemed to be delivered with the signature of the delivery receipt at the agreed upon address.
If you confirm your order on a business day until 12h and proceed with payment via Paypal, your order will be shipped the next business day (weekends and holidays are not considered business days). If you choose to pay by ATM reference, the sending is less effective, since we will only do the sending after we receive the payment. This can take between 5 to 7 days.
"Seller" shall not be liable for non-performance, or delay in performance, of any obligation due to an event of force majeure, that is, an event, act or omission, beyond its reasonable control (Force Majeure Event - which Includes any event, act or omission beyond Seller's reasonable control).
We will attempt to deliver on time, to the extent that it is commercially reasonable. Normally we always do this way, however, we can not guarantee timely delivery.
Inspection upon delivery
At the time of delivery, the customer must inspect the packaging for any damage. If you find that the products are damaged, the customer should not accept delivery of the order, which will be returned. BOLODOCE & CAFÉ will refund the amounts paid for the order and transportation as soon as the warehouse receives and completes the return process. After receiving the order it is important that the customer verify the products delivered within a period of 30 days, as BOLODOCE & CAFÉ considers that the customer accepted the product (s) if they do not reject it within this period.
Shipping rates are applied by order. The exact price of each shipment depends on the country of delivery. For shipments to Continental Portugal and Madeira Islands and the Azores and Spain you can find the respective rates, for other countries the rates are considered upon consultation.
|Portugal Continental||Madeira e São Miguel||Outras Ilhas||Espanha|
|Até 5 Kg||6,90€||26,37€||41,41€||7,25€|
|6 Kg a 10 Kg||6,90€||41,41€||48,31€||8,73€|
|11 Kg a 20 Kg||6,90€||61,85€||90,15€||12,41€|
|21 Kg a 30 Kg||6,90€||93,70€||105,68€||24,39€|
* Values in table with VAT included
If the "Customer" makes an order whose value exceeds the value of € 35, the shipment will be made free of charge, that is, free of charge (Only applicable for shipments to Continental Portugal).
Returns & Cancellations
Cancellation of order before shipment
The "Customer" can cancel the order, as long as it has not yet been sent. If the customer places an order and wants to cancel it, he must first check the status of the order through the "My Orders" menu at the bottom of the main page of the site. And if the status of the order mention "Registered" there is a possibility that it will still be canceled. However, the "Customer" should contact our Customer Service and ask for the cancellation of your order. Only after this procedure is it possible for our Customer Service Department to request our services to cancel the order. If the cancellation request is successful, the customer will be notified by email of this decision and the cancellation will be processed at no cost to the customer. If the cancellation request is not possible the products will be sent to the customer who, should he maintain his intention to cancel the order, he should refuse to receive them. The products will be returned and, upon receipt, the chargeback will be processed.
Return of defective products
The "Customer" has the right to return the products delivered if they are found to have defects or other nonconformities with regard to the products ordered. The return can be made in the shortest time after the receipt of the order. This does not affect your statutory rights. If your claim is justified, the price and shipping costs will be refunded.
Return of products by withdrawal
If for any reason you are not satisfied with the products you have ordered, you can return them within 30 calendar days after receipt, provided that:
• The product retains its original characteristics and the packaging is not damaged (carefully opened containers will not be considered damaged);
• Products have not been tampered with.
Return of offers
It is not currently possible for a person who has received a product as an offer from another person to return it. In this case, in order to make a return, you must contact the person who purchased it, in the sense that it is returned to you.
Information about the return
If your return is justified by the existence of a defect or non-conformity with the products ordered, BOLODOCE & CAFÉ will bear the costs of shipping and return. If your return has been made for reasons other than the justified existence of defect or non-conformity of the ordered products, BOLODOCE & CAFÉ will not reimburse the shipping costs. However, when making a return you will be using our transport provider. As Bolodoce Doçaria Regional's costs incurred in making the return are equal to the shipping costs, BOLODOCE & CAFÉ will not reimburse the expenses related to the charges initially borne by the customer for the respective order.
Refunds will be made based on the form of payment. If the customer makes the payment by multi-bank reference, it is necessary for the customer to give their bank details to our Customer Support, at the moment they start the return process. This indication is necessary so that we can refund the money to your account. The customer will receive the refund after the product (s) has been returned and processed (s)
For further information, you can contact the seller by email to firstname.lastname@example.org or you can also do so by telephone to the following number +351 93 517 37 22.